Frequently asked questions

Is your question not answered after reading these questions? In that case, send an e-mail to kassa@springutrecht.nl.

When will the festival take place?

From Thursday May 22 to Saturday May 31, in the city of Utrecht.
Support programme Slow TV Cinema Saturday May 17 11:00 am to Sunday May 18 11:00 am

When will the programme be online?

The programme releases on March 24. From then on, you will also be able to buy day passes and passe-partouts.

When does the ticketsale start?

The online ticketsale starts on Thursday April 3rd at 12:00. From then on, you can fill your day passes and passe-partouts. This year, we only sell tickets online. There will be no physical cash desk during the festival.

Where do I buy a ticket?

You can buy tickets on our website.

• On the homepage, choose See programme or go to Menu and choose Programme. Then pick a performance.
• Click on the ‘Tickets’ button at the top of the page; you will then see an overview of all the showings of the performance.
• Then click on the  Tickets’ button of the showing you wish to see. Or scroll a bit further
• Login or create an account.
• Choose the kind of ticket you wish to purchase and the amount.
• Click on ‘In shopping cart’ to add the tickets to your cart, then click pay. If you wish to buy more tickets, you can also click on ‘continue shopping’.

Will I be able to buy a passe-partout or day pass this year?

Yes, you can buy a passe-partout again this year! These will go on sale from March 24.

Earlybird price (from March 24 to April 2): €125,-
Regular price: €150,-
Student pass or U-pas earlybird (24 March to 2 April): €100,-
Student pass or U pass: €120,-

With a passe-partout you can order €0.00 tickets for almost all performances during the festival. Please note: Slow Cinema TV is not included to de day passes or passe-partouts.

You can also buy a day pass from March 24. This allows you to go to any performance of your choice for one day. The day pass is available for Fri 23 May, Sat 24 May, Sun 25 May, Fri 30 May or Sat 31 May.

The day pass costs €55 and with a valid student pass or U-pas €45.
With the day pass, you can order €0.00 tickets for all performances on one day.
Please note: Slow Cinema TV is not included to de day passes or passe-partouts.

How does the passe-partout work?

• It is important that you order the tickets for the performances you want to see separately, also with a passe-partout. After logging in to springutrecht.nl you can order a €0,- ticket (card type ‘passe-partout’) for each performance. Close your browser and open it again to see the card type ‘passe-partout’.
• A passe-partout is personal and per passe-partout you can order one €0 ticket per performance.
• After ordering your €0,- ticket you will receive a confirmation by e-mail. The performance will be loaded onto your passe-partout card. You will not receive an e-ticket(s). If you have also ordered regular tickets, you will receive e-tickets.
• We scan your passe-partout card at the door. This is your ticket to the performance.
• You can see your complete order history after logging in to springutrecht.nl.
• Be on time when ordering passe-partout tickets. It is possible that performances sell out.
• Be on time for the performances. After the start, access is no longer possible.
• Have you ordered tickets and are you ultimately unable to go to the performance? After logging in to springutrecht.nl you can cancel your €0 ticket. If this does not work or do you have other questions? Send an email to kassa@springutrecht.nl. Thank you in advance!
• Note: Slow Cinema TV is not included to de day passes or passe-partouts.

How does the daypass work?

• It is important that you order the tickets for the performances you want to see separately, also with a day pass. After logging in to springutrecht.nl you can order a €0 ticket (ticket type ‘day pass’) for each performance. Close your browser and open it again to see the card type ‘day pass’.
• You will receive your e-ticket by email. This is your admission ticket. Let them scan at the ticket control.
• Be on time when ordering day pass tickets. It is possible that performances sell out.
• Be on time for the performances. After the start, access is no longer possible.
• Have you ordered tickets and are you unable to go to the performance? After logging in to springutrecht.nl you can cancel your €0,- ticket. If this doesn’t work or do you have other questions? Send an email to kassa@springutrecht.nl. Thank you in advance!
• Note: Slow Cinema TV is not included to de day passes or passe-partouts.

Can I buy a ticket at a cash desk on location?

No, there will be no physical cash desks this year. You can only order tickets through our website.

How can I see my order history?

Click on the shopping cart at the top right of the page and log in. Under ‘My account’ you will find ‘Order history’. Here, you can find all purchases you have made. Sometimes it can take a while before a purchase appears here. For all performances in the future, you can find a link to send the tickets again.

My purchase failed. What now?

Usually, this is easily solved. First look in your account whether you can find the purchase under ‘Order history’. This might take a while. If you cannot find your purchase, contact us. If possible, mention the type or error and the transactionnumber. In rare cases, the communication between iDeal and our website fails. Then the payment works, but the tickets do not appear on your account. In these cases, you will automatically get an email with explanation.

I did not receive an e-ticket or I lost it. What now?

After finishing the pruchase you will automatically get a confirmation through email. This will normally happen within a few minutes. Sometimes, an e-ticket does not arrive due to a full inbox or a spam filter. What you can do about this, depends on which emailservice you use. Sometimes you can choose to add SPRING to a list of trusted addresses, or you will find the email in a spam folder.

Do you have an account? Then simply log in to your account on the website. Here, you are able to access all your tickets.

Can I get tickets for a performance that is sold out?

If there are no tickets online, there are none available. We do not reserve any tickets for a presale and we also do not work with a waiting list. Sometimes, there might be new tickets last minute due to people with a passe-partout or daypass who cancelled their tickets. This means it is good to keep checking the website.

How do I edit things on my account?

Log in to your account. There, you will be able to change your password or personal information. You can also see your order here. You will also be able to delete your account and data.

I bought a ticket for the wrong performance or I can no longer attend a performance I bought tickets from. Can I return or exchange my ticket?

Unfortunately, we are not able to refund money for previously ordered tickets. It is not possible to exchange tickets for a different performance.

I am no longer able to attend a performance I put on my passe-partout or daypass. What now?

Passe-partout or daypass tickets can be cancelled through the website. Log in to your account. Under ‘my account’ you will find your order history. Here, you are able to cancel the order. Does this not work? Send an email to kassa@springutrecht.nl.

Can I pay with a gift card?

We currently do not accept any gift cards.

Can I call a box office to reserve or buy a ticket?

Unfortunately, it is not possible to reserve or buy a ticket by calling a box office. You can only buy tickets online.

Can I go to performances using my Podiumpas?

Unfortunately, it is not possible to go to a performance with a Podiumpas.

Can I go to a performance with We Are Public?

SPRING is currently working together with We Are Public. If you have a We Are Public-pass, you can reserve a ticket to these performances through their website. Note: there is only a limited amount of WAP-tickets available.

Where can I find the timetable?

You can find the timetable soon in several places. On our website, in the flyer and on the TMSQR-app.

Which locations are there and how can I find them?

Click on the name of a location for the Google Maps link.

Stadsschouwburg Utrecht, Theater Kikker, TivoliVredenburg, Boorstraat, EKKO, Instituto Cervantes, Bibliotheek Neude, BAK, Utrecht Centraal Station, , De Berenkuil, Zimihc, Janskerkhof,  Zocherpark , Mariaplaats, Domplein

Read more about locations and accessibility here.

What does SPRING do about accessibility?

You can read all about it on this page.

I am from the press, how do I get in touch with you?

On our website, you will find a dedicated press page. Here you will find, among other things, contact details of our press coordinator: https://springutrecht.nl/pers/